New TRACS Communication Protocol

Effective August 1, 2016, TRACS’ iMAX system began using the WSDL (Web Services Description Language) protocol for sending and receiving TRACS files.

If your software is not updated to use this same WSDL protocol, your TRACS transmissions (tenant and voucher files) after July 31, 2016 WILL NOT BE SUCCESSFUL! You will not be able to send or receive TRACS files from/to HUD or your CA.

You should have already received information from your software vendor regarding this critical software update. If you haven’t, you should contact them immediately to avoid any disruption with your voucher payments.

Although this new protocol has been in testing for several months, you should be diligent in verifying (by logging directly into the TRACS system) that your files are being successfully accepted and processed in TRACS.