Having Trouble Transmitting?

Due to a recent change in the iMAX system, the capitalization of the TRACM portion of the TRACSMail ID has become important in the log-in authorization step. The TRACS team recognized the problem, and made all TracsMail IDs in their system uppercase – a broadcast message was sent to all users on 3/2/17 stating:

Due to inconsistencies recently discovered with the iMAX WebServices login process, the following standardization guidelines are strongly recommended. When transmitting data via Web Services, always use UPPERCASE for all TRACM id references. Note: This does not effect WASS id requirements, and those procedures are unchanged. If you have any questions, please contact the TRACS Multi-Family Hotline.

You need to check your software settings and be sure the TRACM portion of your TracsMail ID is all uppercase – ex.TRACM12345

Note – this is separate from the send and receive “speed” issues that many experience in the early days of each month. The TRACS team is also addressing this issue.